UpvergeSUPPORT PORTAL
Student support, designed for calm and privacy

You don't have to figure this out alone.

Talk to a real counselor by text, voice, or video — your choice, your pace.

Text support
Private and calm
Voice support
Optional and protected
Video support
Enabled only when wanted
Always respectful
No recordings retained

Choose how you want to connect

Switch between text, voice, and video while staying in control of your privacy.

Text support

Speak through a live chat with a counselor in a calm, low-pressure setting.

  • Auto-assigned pseudonym
  • Low-pressure support

Voice support

Talk through audio in a protected space with optional voice modulation.

  • Voice modulation available
  • Camera remains off by default

Video support

Join a private video room when you want a more personal connection.

  • Camera off by default
  • Never recorded or saved
DPDPA & safety compliance

Privacy is built into the experience

Students can reach out in a calm, protected space, while counselors follow a clear safety protocol for emergencies.

Protected by default

Pseudonymous support

  • An auto-generated pseudonym is shown to counselors.
  • No real name, phone number, or email is required to start.
  • Real identity is stored separately from session activity.
Safety exception

Responsible escalation

  • !If danger is disclosed, the counselor can raise a safety flag.
  • !Escalation is logged and limited to the appropriate safety contact.
  • !This supports urgent human help without weakening everyday privacy.